This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...

"Alice Wright marries handsome American Bennett Van Cleve hoping to escape her stifling life in England. But small-town Kentucky quickly proves equally claustrophobic, especially living alongside her overbearing father-in-law. So when a call goes out for a team of women to deliver books as part of Eleanor Roosevelt's new traveling library, Alice signs on enthusiastically. The leader, and soon Alice's greatest ally, is Margery, a smart-talking, self-sufficient...

This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian.

Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...

"A makerspace is an area in a library where users can use tools and equipment to design, build, and create all sorts of different things. It may be a dedicated room or a multipurpose space in which a collection of raw materials and resources can be utilized as desired. Projects range from prototyping product designs with 3D printers to programming robots, to creating art out of recycling items. This practical guide will help librarians: develop, budget...

Can Electronic Books and Paper Books Live Together? That's the question underlying this colored picture book by Andre Klein. Breaking down abstract concepts to a visual level, this book illustrates the current debate around the culture of reading and makes it accessible for both young and old readers. Are ebooks and e-readers posing a serious threat to libraries and bookshops? Are paper books the superior choice for consuming written works? Follow...

"The Accidental Library Marketer fills a need for library professionals and paraprofessionals who find themselves in an awkward position: They need to promote their libraries and services in the age of the internet, but they've never been taught how to do it effectively. This results-oriented A-to-Z guide by Kathy Dempsey--long-time editor of the Marketing Library Services newsletter--reveals the missing link between the everyday promotion librarians...

"Increasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library types-school, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips...

In a celebration of libraries and the dedicated people who staff them, the author argues that librarians are more important than ever, and discusses a new breed of visionary professionals who use the Web to link people and information.

Leilong's friends are taking him to story time at the library. But, it's difficult for a large brontosaurus without a library card to follow all the rules. Especially when, Leilong gets caught up in the story and joins in. Is Leilong too big for the library, or is the library too small?