Listening With Empathy : Creating Genuine Connections With Customers and Colleagues
(eBook)
Author
Published
Charlottesville, VA : Hampton Roads Publishing, 2007.
Format
eBook
ISBN
9781612831633
Physical Desc
1 online resource (240 pages)
Status
Description
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Language
English
Notes
Description
"With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twentytwo books with sales totaling more than half a million copies."--,Provided by publisher.
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Citations
APA Citation, 7th Edition (style guide)
Selby, J. (2007). Listening With Empathy: Creating Genuine Connections With Customers and Colleagues . Hampton Roads Publishing.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Selby, John. 2007. Listening With Empathy: Creating Genuine Connections With Customers and Colleagues. Hampton Roads Publishing.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Selby, John. Listening With Empathy: Creating Genuine Connections With Customers and Colleagues Hampton Roads Publishing, 2007.
MLA Citation, 9th Edition (style guide)Selby, John. Listening With Empathy: Creating Genuine Connections With Customers and Colleagues Hampton Roads Publishing, 2007.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.